
Pointsbet App – Your Practical Guide for Aussie Players
Getting Started: Registration & First Steps
First thing you’ll do on the Pointsbet app is create an account. The process is deliberately simple – just hit “Sign Up”, pop in your email, choose a strong password and your favourite Australian mobile number. You’ll then receive a verification code in a text, type it in, and you’re virtually ready to explore.
One common stumbling block is the KYC (Know Your Customer) step. Pointsbet asks for a photo of your driver’s licence or passport and a utility bill not older than three months. This isn’t a hassle, it’s a legal safety net that protects you and the platform. If you’re a first‑time bettor, keep those docs handy before you finish the sign‑up – it saves a few days later.
Proof of Identity (KYC)
The verification screen will guide you through snapping clear pictures. Make sure the lighting is good, the document is fully visible and nothing’s blurred. Upload, wait up to 24 hours for approval, and you’ll get an email confirming your account is verified.
Choosing a Username
Pointsbet lets you pick any alias that isn’t already taken. Some users like to embed a favourite sport or “Aussie” reference – e.g., “AussieFootyMate”. It doesn’t affect your betting, but it makes the app feel personal.
Downloading & Installing the Pointsbet App – Android & iOS
The app is available from both the Google Play Store and the Apple App Store. Search “Pointsbet”, hit download and follow the standard install steps. If you’re on Android, you may need to enable “Install unknown apps” if you’re using an APK from the website – the store version avoids that.
Once installed, the first launch will ask for location permissions. Pointsbet uses your location to offer region‑specific promotions and to comply with Australian licensing. You can deny the permission, but some offers may not appear.
App Size & Updates
The current build is around 85 MB, which is modest for a fully‑featured sportsbook and casino. Updates roll out frequently – usually once a month – adding new sports markets, casino games and security patches. You’ll get a push notification when an update is ready.
Navigating the App: Sportsbook, Casino & Live Features
At the bottom of the screen you’ll see three main tabs – Sports, Casino and Live. The Sports tab hosts the classic betting market: AFL, NRL, cricket, horse racing and the usual overseas leagues. The Casino tab offers slots, roulette, blackjack and a handful of Australian‑themed games.
Live betting is a separate sub‑section under Sports. Here you can place bets while the match is in progress, with odds updating every few seconds. The live casino works similarly – you can watch a dealer in real time and place chips instantly.
Top Features of the Pointsbet App
- One‑tap bet slip that remembers your favourite markets.
- Cash‑out button for early settlement of wagers.
- Push notifications for game‑changing odds.
- In‑app chat with customer support 24/7.
- Responsible gambling tools – deposit limits, session timers.
Bonuses, Promotions and Wagering Requirements
New users on the Pointsbet app can claim a welcome bonus that matches the first deposit up to AU$500. The match comes as a 100 % bonus, but it’s attached to a 6x wagering requirement on the bonus amount – meaning you need to bet the bonus sum six times before you can withdraw it.
Pointsbet also runs regular “Boost” promos on popular events like the AFL Grand Final or the Melbourne Cup. These give you enhanced odds or a free bet token when you place a qualifying stake. Keep an eye on the “Promotions” tab – the offers rotate weekly.
Payment Methods, Deposits and Withdrawal Speed
Australian players have a good variety of deposit options: credit/debit cards (Visa, Mastercard), POLi, PayID, and major e‑wallets such as PayPal and Skrill. Most deposits are instant, showing up in your Pointsbet balance within seconds.
Withdrawals are processed slightly slower, depending on the method. E‑wallets are usually cleared within 24 hours, while bank transfers can take up to 3 business days. The app will show the estimated processing time before you confirm.
Payment Method Comparison
| Method | Deposit Speed | Withdrawal Speed | Typical Fees |
|---|---|---|---|
| Visa / Mastercard | Instant | 2‑3 days | None |
| PayPal | Instant | 24 hrs | AU$2 per withdrawal |
| POLi | Instant | 2‑3 days | None |
| PayID | Instant | 24‑48 hrs | None |
Security, Licensing and Responsible Gambling
Pointsbet holds an Australian licence from the Northern Territory Racing Commission, meaning it adheres to strict Australian gambling regulations. All data transmissions are encrypted with 128‑bit SSL, the same standard used by major banks.
Responsible gambling tools are built directly into the app. You can set daily, weekly or monthly deposit limits, self‑exclude for a chosen period, or use the “Reality Check” pop‑up that reminds you how long you’ve been playing.
Customer Support & Help Resources
The support team is reachable 24/7 via live chat, email and a toll‑free Australian number. Typical response time on live chat is under two minutes. The FAQ section within the app covers everything from “How do I claim my bonus?” to “Why was my withdrawal delayed?”
If you ever feel unsure about a bet or a payment, the in‑app “Help” button will open a ticket that logs your issue and provides a reference number. Most users find the live chat to be the fastest route for urgent matters.
Frequently Asked Questions (FAQs)
Is the Pointsbet app available on iOS and Android?
Yes – you can download it from both the Apple App Store and Google Play Store. The experience is identical on each platform.
Can I bet on Australian horse racing through the app?
Absolutely. Pointsbet offers a dedicated racing tab where you can place bets on the Melbourne Cup, Caulfield Cup and other local meetings.
For a quick look at the racing section, check out the pointsbet racing page.
What should I do if my verification is delayed?
Make sure the documents are clear, not expired and that the name matches your account details. If it’s still stuck after 24 hours, contact support via live chat and they’ll usually speed things up.


